AASHTO Staff

The American Association of State Highway and Transportation Officials (AASHTO) is a non-profit, non-partisan association that represents the member highway and transportation departments in 50 states, the District of Columbia, and Puerto Rico.

It also includes associate membership status for several toll authorities, cities/counties, and Canadian provinces. AASHTO created the Cooperative Computer Software Development program when it realized that the commercial marketplace was not effectively meeting the needs of its members. Since 1985, this program has allowed its members to cost effectively develop, maintain, and enhance the AASHTOWare^® software.

For AASHTOWare Project or product-related issues, contact customer.support@infotechinc.com.

Your Product Team

	Product Director – Strategic oversight and management of the product Our Product Director collaborates with the Task Force to define the vision and strategy of our products, ensuring alignment with program goals and agency needs. They lead cross-functional teams, manage the product lifecycle, and oversee key relationships, delivering innovative solutions and ensuring successful product performance. While not always directly involved with your agency, they are available for urgent and critical matters and major initiatives requiring higher-level engagement. Brian Korschgen bkorschgen@aashto.org 202-624-8566
	Associate Product Manager – Operational management of the product The Associate Product Manager ensures daily operations run smoothly, aligning the product with user needs and business goals. Collaborating with cross-functional teams, they support strategic execution to deliver a reliable, high-quality solution for your agency’s technology needs and help you navigate through the AASHTOWare program. For non-technical inquiries about AASHTOWare and the Project products and services, the Product Manager is your primary contact. Maria Robinson mrobinson@aashto.org 202-624-3559
	Customer Success – Member engagement oversight Our Customer Success Team is committed to improving the member experience at every interaction point within the AASHTOWare program. They work closely with different teams to create strategies for increasing engagement, providing implementation support, and conducting training, as well as collecting agency feedback for product enhancements. Their aim is to establish solid relationships and assist your agency in getting the most value out of the AASHTOWare products and services. Tinika Fowlkes, Senior Customer Success Manager tfowlkes@aashto.org 202-624-5804
	Customer Success – Member engagement oversight Our Customer Success Team is committed to improving the member experience at every interaction point within the AASHTOWare program. They work closely with different teams to create strategies for increasing engagement, providing implementation support, and conducting training, as well as collecting agency feedback for product enhancements. Their aim is to establish solid relationships and assist your agency in getting the most value out of the AASHTOWare products and services. Elaine Ferrell, Customer Success Associate eferrell@aashto.org 202-624-5464
	Business Operations – Licensing and agreements management and support Our Business Operations Team manages all contractual aspects of our software procurement and implementation, ensuring agreements align with organizational policies and legal requirements. They work closely with various stakeholder at your agency to facilitate smooth contract execution and compliance, manage contract lifecycles, and address any issues. For any licensing and agreement assistance, they are your go-to resource. Angel Williams, Senior Business Operations Manager awilliams@aashto.org 202-624-5808
	Business Operations – Licensing and agreements management and support Our Business Operations Team manages all contractual aspects of our software procurement and implementation, ensuring agreements align with organizational policies and legal requirements. They work closely with various stakeholder at your agency to facilitate smooth contract execution and compliance, manage contract lifecycles, and address any issues. For any licensing and agreement assistance, they are your go-to resource. Justin Holmes, Business Operations Coordinator jholmes@aashto.org 202-624-8480
	Alliance Program – Vendor alliance and OpenAPI relationship management The Alliance Program Manager oversees third-party vendor relationships, ensuring successful collaboration and high-quality product and service delivery. They negotiate contracts, monitor performance, ensure compliance, and coordinate with teams to align services with member needs. They also work to identify new solutions that meet collective member needs beyond current AASHTOWare offerings. Shakita Battle-Morrow sbattleborrow@aashto.org 202-624-8815
	AASHTOWare Leadership There are a few challenges this team won’t be able to handle; however, if you ever need or want to contact AASHTOWare’s leadership, you’ll have full and direct access. The Director of AASHTOWare leads the strategic direction and management of the AASHTOWare program, ensuring continuous improvement of software solutions for AASHTO member agencies. Collaborating with AASHTO leadership, the Special Committee on AASHTOWare (SCOA), and various agency stakeholders, he manages budgets, timelines, and resources to deliver successful products, drive growth, and foster innovation. Keith Platte, Director of AASHTOWare kplatte@aashto.org